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Terms & Conditions

NOTICE: The policies below apply when you shop at Unlicool website. Make sure that you agree with these terms before placing your order.

 

ORDERING

Placing an Order

We only accept orders through this website using an online shopping cart system and following the checkout procedures. Make sure that you are ordering the correct size and color combinations. You are provided with all the necessary information in our FAQs page.

Order Revision

You may revise items and information in your order by sending emails to sales@unlicool.com. Requests for revision should be made within 24 hours after confirming your order or before making your payment.

 

PAYMENTS

G-Cash, Bank Deposits and Money Remittance

Unlicool online shop mainly accepts offline payments through G-Cash, Bank Deposits and Money Remittance. Money remittance are accepted only through Western Union, LBC, ML Kwarta Padala, Cebuana Lhuiller and Palawan Express.

Upon checkout, payment instructions and the necessary details are provided. Make a payment within the allotted time and inform us once the payment has been made. Allow us at most 12 hours to confirm the payments that you made through bank deposits or money remittance.

Paypal

Unlicool accepts payment via PayPal with no extra charges. That's cool, right?! You may pay using your credit card and no need for a Paypal account. To learn more about secure payments through Paypal, visit http://www.paypal.com/

 

SHIPPING and DELIVERY

Destinations

We ship to all domestic destinations in the Philippines. For international shipping, contact us first.

Courier and Rates

Orders are shipped via LRC Express, XendExpress or LBC. Unlicool will decide which courier company to use. We use weight-based shipping fees, which starts at the following rates:

Metro Manila : P40.00
Luzon : P90.00
Visayas, Mindanao, Palawan : P90.00

You can get a shipping quote for your order by placing item(s) in the shopping cart and starting the checkout process.

Shipping Time

Please allow up to 5 full business days for us to tailor, print, press and package your ordered items. You will receive an email with the courier's tracking number once your orders are shipped. Though local couriers provide next day delivery to most Philippine addresses, it may still take up to 3 days before your items will be delivered at your specified address. Please note that we are not responsible for delay due to fortuitous events such as typhoon, etc., and in case the address you provided is incomplete or cannot be located. Once the package is already with the courier, Unlicool no longer have the control over the transit time of the items. You may contact the courier regarding your package.

LRC Express http://lrc-express.com/
Xend Express http://www.xendexpress.com/
LBC http://www.lbcexpress.com/

Out of Stock Items

If an item runs out of stock after your order is processed, you have the option to revise your order or request for a full refund. Refunds may take 2-5 business days.

 

RETURNS and EXCHANGES

Returns Policy

You may return items within the first 7 days after receipt as long as it is in its original condition. Shipping and handling fees are not refundable for returns. The buyer is responsible for all shipping fees on returns. Allow us up to 7 days to fully process the refund.

Exchange Policy

We do not allow exchange of products.

 

CONTACTING US

Customer Service

For customer service, please email sales@unlicool.com. Please allow 1-2 full business days for us to reply.

Text Messages / SMS

When contacting us through SMS, please understand that we may have difficulties identifying the sender and also tracking back the past messages. We apologize in advance for any miscommunications which may result from SMS communications.

 

PRIVACY

We will not sell, rent, loan or distribute your information to any other company or third party.

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